Support & Help
Get help with Early Reader Phonics. Browse FAQs, troubleshooting tips, or contact our support team.
Response Time
Under 24hrs
Mon–Fri, 9am–5pm
Support Email
support@
earlyreader.app
Available
24/7
Self-service help
❓ FAQ
Frequently Asked Questions
Quick answers to common questions about Early Reader Phonics.
What ages is this app designed for?+
Early Reader Phonics is perfect for children ages 4-8 who are learning to read. It's great for preschool through early elementary.
Do I need an internet connection?+
No! Once downloaded, the app works completely offline. All content and progress is stored locally on your device.
Can multiple children use the same app?+
Absolutely! Create individual profiles for each child to track their unique progress and customize their learning experience.
What's included in the premium version?+
Premium unlocks all 9 phonics groups with hundreds of words and up to 5 profile creations.
How do I reset a child's progress?+
Go to Settings, select the profile, and tap 'Reset Progress'. This clears all completed cards for a fresh start.
Is my data safe?+
Yes! All progress and profiles are stored locally on your device. We don't collect, track, or share any data.
📬 Contact Us
We're here to help!
Have a question or need assistance? Tell us what's happening and we'll guide you through it. Including screenshots and steps to reproduce issues helps us resolve problems faster.
⏱️ Response Time
We typically reply within one business day. For urgent billing issues, include your App Store receipt.
🔧 Quick Fixes
Try these first
Common solutions that fix most issues instantly—no waiting needed.
1Refresh phonics decks
On Home, pull to refresh, then restart the app to reload cards.
2Restore purchases
Settings → Purchases → Restore. Use the same Apple ID as your original purchase.
3Audio not playing
Check the mute switch and volume, reconnect headphones, then relaunch the app.
4Progress missing
Choose the correct profile on Home. Progress is stored locally; reinstalling clears it.